Refund policy

We want you to receive your order in the best possible condition. Please review the following policy before placing your order.

Eligibility for Refunds & Replacements

You may be eligible for a refund or replacement if:

  • An item arrives damaged due to a production error.
  • An item is missing from your order.
  • You receive an incorrect item due to a fulfillment error.

To qualify, you must provide clear photo or video proof of the package being opened, showing the issue by sending it through our Facebook or Instagram page, or through our email awewearph@gmail.com within 7 days of receiving your order - we recommend that you submit for refund / replacement within the day or the following day as soon as you received your order.

Limitations

  • For multi-item orders, refunds or replacements apply only to the affected item, not the entire order.
  • Refunds or replacements are not provided for issues caused by improper washing, drying, ironing, or other improper care by the owner. To avoid damaging your product please read our wash care instructions.
  • Refunds or replacements are not provided for normal wear and tear, accidental damage, misuse, or damage caused after delivery.
  • Refunds are not provided for order changes or cancellations requested after an order has been placed, or for changes that cannot be accommodated.
  • Size-related returns or exchanges are not accepted if the correct size was ordered. Please review our size guide carefully before placing your order.
  • Refunds are not provided for minor variations, including garment sizing (±1 inch), product colors due to display settings and printing processes, or print placement (±0.5 inch).
  • Refunds or replacements are not provided for minor imperfections, including but not limited to loose threads or small stains.

All refund and replacement requests are subject to review and approval based on the circumstances and the information provided.

Got Other Questions or Concerns?

We are happy to help! Feel free to reach us out through Facebook, Instagram, or email (awewearph@gmail.com) and we'll do our best to assist you with any questions or concerns regarding your order.